Terms of Service

1. Agreement

These Terms of Service (“Terms”) form a binding agreement between Monovi Bilgi Teknolojileri Yayıncılık San. Tic. A.Ş. (“Monovi”, “we”) and the individual or legal entity registering for or using Projectman (“you”, “Customer”, “User”). By creating an account, clicking acceptance, or using the service, you agree to these Terms and our Privacy Policy.

If you use Projectman on behalf of an organization, you represent that you have authority to bind that organization. Organization administrators may manage user access and are responsible for their users’ compliance.

Separate written commercial agreements (order forms, enterprise contracts) prevail over these Terms where they explicitly conflict.

2. The service

Projectman is a cloud software platform providing project delivery tools (boards, work items, planning, QA), CRM capabilities (customers, contracts, invoices), customer portal access, and support ticket management. Features available to you depend on your subscription, organization settings, and permissions.

We may modify, add, or remove features with reasonable notice where changes materially affect paid functionality. Beta or preview features are provided “as is” without SLA commitments.

3. Accounts and security

• You must provide accurate registration information and keep credentials confidential.
• You are responsible for activity under your account unless caused by our failure to maintain reasonable security.
• Notify us promptly at [email protected] if you suspect unauthorized access.
• We may suspend accounts that pose security, legal, or abuse risk after notice where practicable.

4. Customer content and data

You retain ownership of data and content you or your users submit to Projectman (“Customer Content”). You grant Monovi a limited license to host, process, transmit, and display Customer Content solely to provide and improve the service, comply with law, and enforce these Terms.

You are solely responsible for the legality, accuracy, and appropriateness of Customer Content, including personal data about your clients, employees, and partners. You must have valid legal grounds and notices (including KVKK/GDPR where applicable) before uploading third-party personal data.

5. Acceptable use

You must not use Projectman to:

• Violate applicable law, export controls, or third-party rights.
• Upload malware, attempt unauthorized access, probe or scan systems, or interfere with service integrity.
• Send spam, phishing, or abusive communications through the platform.
• Reverse engineer, resell, or sublicense the service except as expressly permitted.
• Use automated means to scrape or extract data beyond documented APIs and rate limits.

6. Availability and support

We strive to keep Projectman available but do not guarantee uninterrupted access. Scheduled maintenance, infrastructure events, or force majeure may cause downtime. Support channels and response targets depend on your plan and are described in applicable commercial terms where offered.

7. Fees and billing

Paid subscriptions, if any, are billed according to the pricing presented at purchase or in your order form. Fees are non-refundable except where required by law or explicitly stated. You are responsible for applicable taxes. Failure to pay may result in suspension after notice.

8. Intellectual property

Monovi and its licensors own all rights in Projectman software, branding, documentation, and marketing materials. These Terms do not grant ownership of our IP. Feedback you provide may be used to improve the service without obligation to you.

9. Confidentiality

Each party may receive confidential information from the other. Both parties will protect such information with reasonable care and use it only for the purpose of the relationship, except where disclosure is required by law.

10. Disclaimer of warranties

To the maximum extent permitted by law, Projectman is provided “as is” and “as available” without warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be error-free or meet all your requirements.

11. Limitation of liability

To the maximum extent permitted by law, Monovi shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill. Our aggregate liability arising from these Terms or the service shall not exceed the fees paid by you to Monovi for Projectman in the twelve (12) months preceding the claim, or one hundred USD (USD 100) if no fees were paid, whichever is greater unless mandatory law requires otherwise.

12. Indemnification

You will indemnify and hold Monovi harmless from claims arising out of Customer Content, your use of the service in violation of these Terms, or violation of applicable law, except to the extent caused by Monovi’s gross negligence or willful misconduct.

13. Term and termination

• Either party may terminate for material breach not cured within 30 days of written notice.
• You may stop using the service at any time; organization admins may request account closure via [email protected].
• Upon termination, access ends and data may be deleted after any contractual or legal retention period. Export your data before closure where export features are available.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Turkey. Izmir courts and enforcement offices shall have jurisdiction, without prejudice to mandatory consumer protection rules where applicable.

Contact for legal notices: Monovi Bilgi Teknolojileri Yayıncılık San. Tic. A.Ş., Teknopark Izmir, Urla, İzmir, Turkey — [email protected].